Terms & Conditions
Welcome to our store! By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. General Information
This website is operated by our business. Throughout the site, the terms “we,” “us,” and “our” refer to the company operating this online shop. By visiting our website and/or purchasing something from us, you agree to be bound by these Terms & Conditions.
We reserve the right to update, change, or replace any part of these Terms at any time without prior notice.
2. Products
All of our soaps, lotions, serums, and skincare products are handmade using natural ingredients. Because our products are handcrafted, colors, shapes, and scents may vary slightly from batch to batch.
We make every effort to display products accurately, but we cannot guarantee that your device’s display will perfectly reflect the actual product appearance.
3. Pricing & Payments
All prices are listed in U.S. dollars (USD) unless otherwise stated.
We reserve the right to modify prices at any time without notice. Payment must be completed before orders are processed and shipped.
4. Shipping
Orders are processed within the stated processing time listed on our website.
Shipping times may vary depending on location and carrier delays. We are not responsible for delays caused by shipping carriers, weather conditions, or incorrect addresses provided by customers.
Free shipping promotions may apply only to qualifying orders and are subject to change.
5. Returns & Refunds
Due to the nature of personal care and handmade skincare products, we do not accept returns on opened or used items for hygiene and safety reasons.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue so we can help resolve it.
6. Allergies & Product Use
Customers are responsible for reviewing ingredient lists before using any product.
Although we use natural ingredients, we cannot guarantee that customers will not experience allergic reactions. Please discontinue use immediately if irritation occurs.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition.
7. Intellectual Property
All content on this website, including logos, product names, photos, text, and designs, is the property of our business and may not be copied, reproduced, or used without permission.
8. Privacy
Your personal information is used only for processing orders, customer support, and improving your shopping experience. We do not sell or share your information with third parties except when necessary to complete your order.
9. Limitation of Liability
We are not liable for any damages, injuries, allergic reactions, or losses resulting from the use or misuse of our products or website.
By purchasing from our store, you acknowledge that you use our products at your own risk.
10. Contact Information
If you have any questions about these Terms & Conditions, please contact us through our website’s contact page or customer support email.
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